Refund policy
Refund Policy
Shop diidi Returns and Refunds
We want you to be happy with your purchase. If you're not, you can return most items within 30 days of delivery for a refund or exchange.
Eligibility
To be eligible, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase (order number or receipt).
Non-returnable items
Gift cards, personalised or custom-made items, and items marked "final sale" cannot be returned unless faulty (see Your Consumer Rights below).
How to return an item
- Email contact@shopdiidi.shop with your order number and the reason for your return.
- We'll reply within 2 business days with return instructions.
- Send the item back to: Shop diidi, 7/243 Union Road, Moonee Ponds VIC 3039, Australia.
Please don't send items back before contacting us. We can't accept returns we haven't authorised.
Return shipping costs
If you change your mind, you pay the cost of returning the item. If the item is faulty, damaged, or not what you ordered, we cover the return shipping.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Because shipping is free, there are no shipping charges to refund.
Damaged, faulty, or incorrect items
Contact us within 7 days of delivery with your order number and photos. We'll offer a replacement or a full refund at no cost to you.
Exchanges
To exchange an item, email us and we'll arrange it, subject to stock.
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.